Platform Directory & Merchant Services Agreement • Operated by Vivid Vibrations • Jurisdiction: Hong Kong SAR
AT A GLANCE / IN SHORT
Lamma Pulse is an online directory and booking platform operated by Vivid Vibrations. When you book an activity or purchase items, your contract is directly with the local Member offering the service. Members are solely responsible for service quality, safety, fulfillment, and issuing refunds under their listed policies. Transacting users must be at least 18 years old. All transactions are governed by the laws of Hong Kong SAR.
1. Scope & Operating Model
Lamma Pulse is operated by Tamara Norris, trading as Vivid Vibrations, a sole proprietorship registered in Hong Kong, of 2/F, 18 Hung Shing Yeh Village, Yung Shue Wan, Lamma Island, Hong Kong ("we", "us"). Vivid Vibrations also lists its own Offerings on the Platform as a Member, on the same terms as every other Member.
Lamma Pulse functions as an online directory and booking venue operated by us (the 'Platform'). The Platform connects visitors and consumers with independent local businesses, organisers, creators, and practitioners ('Members') offering activities, courses, workshops, and physical goods on Lamma Island.
Direct Contracting: When making a booking or order through Lamma Pulse, the legal contract for fulfillment is formed directly between the purchasing customer ('User') and the listing Member. Lamma Pulse provides technology infrastructure, listing hosting, and payment gateway integration, but is not a party to the underlying service or sales contract.
Island Guide: the Island Guide is published by us and lists Lamma's free places to visit, such as temples, hikes, viewpoints and beaches. Its entries are information only. They cannot be booked, we do not run or supervise the places they describe, and conditions on the ground can change, so you visit and use them at your own risk.
Agreeing to these Terms: you agree to these Terms when you tick the box and make a Booking or Order, free or paid. A change to these Terms applies only to Bookings and Orders made after it.
2. Member Accountability & Service Fulfillment
Quality and Safety: Individual Members bear full legal accountability for the safety, accuracy, legal compliance, quality, and physical delivery of their listings, activities, and goods.
Platform Due Care: While Lamma Pulse operates the platform directory with reasonable professional skill and care, the Platform does not directly supervise, inspect, or guarantee real-world event execution or physical item production.
3. Age Requirements & Transacting Eligibility
Age Limit: Users must be at least 18 years of age to initiate transactions, create reservations, or submit payment details on Lamma Pulse.
User Representations: By submitting a booking request, the User represents and warrants that they possess full legal capacity to enter binding contracts under Hong Kong SAR law.
4. Payment Processing & Reservation Hold Window
Currency & Gateway: All prices are listed and charged in Hong Kong Dollars (HKD). Payments are securely processed on the Member's behalf through Stripe integration.
30-minute hold: when you book or order something that is paid for, your places or items are held for 30 minutes while you pay. If your payment arrives after that, your Booking or Order is confirmed if the places or items are still available. If they have been taken in the meantime, your payment is refunded in full automatically.
5. Limitation of Liability & Dispute Jurisdiction
Liability cap: to the extent the law allows, our total liability to you arising from or related to a Booking or Order is limited to the amount you paid for that Booking or Order. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, or any other liability the law does not allow to be limited.
Governing Law: These Terms are governed by and construed in accordance with the laws of Hong Kong SAR. Any legal disputes shall be submitted to the exclusive jurisdiction of the courts of Hong Kong SAR.
These Terms and the Refunds and cancellations policy are written in English. Where a translation differs, the English text applies.