Merchant Direct Refund Policy & Local Pickup Terms • Operated by Vivid Vibrations
AT A GLANCE / IN SHORT
When purchasing goods or booking services on Lamma Pulse, funds route directly to the independent Member's connected account. Members are solely responsible for executing refunds. If a Member cancels an engagement, buyers receive a complete 100% refund (or, for a Course already under way, the share of dates not yet held). Buyer-initiated cancellations are strictly governed by the specific Member policy active at checkout.
1. Direct Merchant Payment Structure
Direct Account Routing: Payments made on Lamma Pulse flow directly into the listing Member's connected Stripe merchant account.
Refund Execution: Individual Members bear legal responsibility for initiating and approving customer refunds through their Stripe dashboard.
2. Member-Initiated Cancellations & Course Guarantee
100% Full Refund: If a Member cancels an Activity, Workshop, or Order, the buyer is entitled to a 100% full refund of all amounts paid.
Course cancelled part-way: if a Member cancels a Course after some of its dates have been held, you are owed the share of what you paid for the dates not yet held (for example, two dates left out of five is two-fifths), rounded up to the cent in your favour. The Member makes the refund; if it doesn't, see "If A Member Doesn’t Refund" below.
3. Buyer-Initiated Cancellations
Policy Agreement: Voluntary cancellations initiated by buyers are subject strictly to the Member's individual refund policy disclosed on the listing page at the time of purchase.
Cancellation Requests: Buyers must submit cancellation requests by replying directly to their booking confirmation email.
4. Lapsed Checkout & Late Payment Refunds
30-Minute Checkout Window: Reservations are held for 30 minutes. If payment is completed after 30 minutes and the reserved places have filled, an automated 100% refund will be issued.
5. Local Pickup Inspection & Physical Goods
Goods: goods bought on Lamma Pulse are collected in person on Lamma Island. Lamma Pulse offers no posting or delivery. Check your items when you collect them. A problem with goods is taken up with the Member, whose cancellation policy says what it refunds.
6. If A Member Leaves Lamma Pulse
If a Member leaves Lamma Pulse: if we remove a Member from the Platform, we cancel its upcoming Activities and Courses and refund you ourselves, from the Member's own payment account: everything you paid, or for a Course already under way, the share of dates not yet held, rounded up in your favour. We also make any refund the Member already owed you. Orders for goods are not cancelled; take a problem with one up with the Member. Because a refund is paid from the Member's own account, it can be delayed if that account is short of funds, and you can always contact your card issuer.
7. If A Member Doesn’t Refund
If a Member doesn't make a refund it owes: contact us at hello@lammapulse.com. We will take it up with the Member, and if it still doesn't refund you, we can in the end remove it from the Platform, which includes making the refunds it owes, as described above. We cannot refund you from our own funds or promise an outcome. You can also ask your card issuer to dispute the charge; that route is yours and does not depend on us.